BB Industries Opens Second Fulfillment Center
KNOXVILLE, Tenn. — BB Industries is opening a large fulfillment center in Salt Lake City next month better serve 13 Western States with guaranteed 2-day or less delivery.
“As we grow, so do our customer partners’ benefits,” says BB Industries CEO Rick Stimac. “We are using the resources from our unprecedented 2020 growth to expand our fulfillment services to ensure customer delight. This investment also shows our commitment to the stone industry and to our vendors and customers, and the fact that we want to provide the highest levels of service in all areas.”
The Utah facility, slated to open April 5, is a full service operation, just like at the BBI headquarters in Knoxville. In addition, the company has several smaller satellite locations around the country.
“Some of the big delivery services are experiencing delays of up to six days with the increased demand for direct shipping, and BBI wants to ensure that delivery expectations are being met, regardless of the current environment,” added Stimac. “So we consulted with FedEx and UPS and the consensus was that a Salt Lake location will provide the level of service that BBI customers expect, with closer proximity to many of our Western customers.
“We have also expanded our outside sales team to 20, including several in the West Coast region, over the past few months, he noted. “Vans are a great service, but they have a limited inventory. With these two large fulfillment centers, we can ship anything from our 11,000 SKUs to customers in two days, across the entire country.”
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