BACA Systems Spares/Service Parts Available Overseas
ORION TOWNSHIP, Mich. — BACA Systems is partnering with KMT Waterjet to warehouse service parts and spare parts for BACA Systems customers in Europe and the United Kingdom.
KMT Waterjet UK is now the single point of contact in these regions for all BACA Systems parts inquiries, price quotations and sales orders. Many parts are immediately available through KMT Waterjet UK.
“We are excited to be able to provide our customers in the United Kingdom and Europe with the ability to get the spares and service parts they need more quickly,” said BACA Systems President Kevin McManus. “Affording our customers with easier access to parts and shorter lead times, by working directly with KMT Waterjet, will enable them to better maintain and support their BACA Systems equipment over the long run.”
KMT Waterjet Systems is a global manufacturer of UHP waterjet pumps and components integrated in complete waterjet systems. KMT has a partnership with a global network of Original Equipment Manufacturers who design complete waterjet tables, integrating KMT pumps and cutting nozzles into waterjet machines.
“KMT is pleased to support BACA Systems with navigating the Brexit rules in the United Kingdom as we have an established regional office offering our customer service team, aftermarket parts, and field service engineers to provide assistance to end customers,” noted Jeremy Sweet, KMT Waterjet president.
“Making service parts and spare parts available in Europe and the U.K. is the latest example of how BACA Systems focuses on the needs of our customers,” McManus added. “Our customer service is legendary in the stone cutting industry and has aided us in acquiring and maintaining loyal, repeat customers as they grow their businesses.”
“From our BACA Systems Customer Care Center, our certified technicians expertly troubleshoot and solve issues over the phone and online,” McManus continued. “Through a secure and proprietary network, they can log into our customers’ computers to troubleshoot any issues our customers may experience. We also offer highly skilled field service technicians that can be dispatched as necessary to help our customers avoid costly downtime. We’re proud of the fact, however, that the great majority of customer service requests are resolved remotely, without requiring a site visit.”
BACA Systems, a KUKA Robotics systems integrator, develops innovative fabrication solutions for the countertop industry and is a leader in robotic sawing/waterjet technology. The company’s robotic equipment comprises the largest number of robots working in the stone industry.
The company also offers both mitre and CNC saws, plus its BACA Pure water-filtration system that recycles and returns water to the customer’s cutting process.
