ONLINE: Waterjet Service Portal

OMAX Corp., Kent, Wash., launches the Digital Customer Dashboard, a customer-centric digital initiative to strengthen service and support, as well as streamline the overall parts purchasing experience for customers.

Click photo to enlargeThe portal features the company’s new Marketplace e-commerce interface, to provide customers a personalized, all- encompassing and convenient digital support experience on a 24/7 basis. At the OMAX Marketplace, customers can order from over 1,000 high-quality genuine parts for OMAX and MAXIEM model abrasive waterjet machines any time day or night.

“OMAX support options extend to fit our customers’ schedules,” said Stephen Bruner, vice-president of marketing at OMAX. “We continue to develop easy to use tools that help operators and owners get the most out of their waterjet cutting systems.”

At the portal, an intuitive dashboard greets customers who can then easily access part order status, service cases, manuals, e-learning materials and account-management tools. After setting up their own personalized OMAX accounts, customers can also download/activate software. Plus, there is a new channel to engage, one-one-one with OMAX customer service if questions and/or concerns arise.

CONTACT: OMAX Corp., 253-872-2300

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